Purestream Water Filters - Adding Wellness to Water
by Kae Bullock - original founder* (originally published 2015)
Now over 24 years in the Water Filtration Industry ensures you, the customer, have access to a wealth of knowledge that is only a phone call away. We understand the complexities of water filtration and take the time to identify your needs. As the principal of Purestream Water Filters, I am the person you speak to when you have questions.
The parent company Aeon Water Filters was one of the first major retailers of water filters in the early 90's and as both Managing Director and in charge of Product Development my knowledge of the industry is considerable.
We do not claim to be the only supplier of premium products in Australia, that would be arrogant and disrespectful to those people who offer good products and service to their customers. What we do offer is the benefit of 24 years in the water industry and a commitment to great products, excellent customer support with our yearly Email Reminder Service, back up technical advice and an extensive warranty, ensuring peace of mind.
Our website is informative and designed to empower consumers with the knowledge so they can compare apples with apples and distinguish sales hype from the important elements. Our Water Filter Facts - will provide you with knowledge to know what to ask.
No-one wants to be sold anything, rather enter the buying process with the knowledge to make the right decision. Unfortunately a lot of claims are made by sellers with limited information as to how and why. An example of this is the use of Activated Alumina for Fluoride Removal.
Purestream does not recommend this method of Fluoride removal, however recognise a consumer's right to choose given the right information. Under Fluoride Removal you will find all methods of Fluoride Removal and recommend strongly to customers that, when fluoride removal is recommended by any other method other than reverse osmosis, that the question is asked of the seller, how is this removed. Be informed and ask the questions, as it is your health.
We will never offer a cheap sub $200 undersink reverse osmosis system. With an extensive Warranty, and personalised service this would amount to sure financial suicide. We use only quality USA made components, including QMP Housings, John Guest (made in UK) fittings, Dow Filmtec membranes and USA made cartridges. All of which are simply not present in the build of cheaper Reverse Osmosis units.
Our range of models is comprehensive and premium only. We appreciate the complexities of understanding water filtration and as such, we keep our product range limited to premium products only. This ensures the customer's decision is not complicated by 4 -6 different models all doing the same thing just with minor additions (K.I.S.S. principle).
Our comprehensive warranty on your product ensures you only receive premium components and after 24 plus years in the industry, it is a testimony that a large percentage of our business is referral - satisfied customers recommending our products to their family & friends.
The dynamics of the internet allow us to operate from our main warehouse, without a retail showroom thereby minimising our overheads. We do not have company cars, expense accounts, large staff or commission salespeople - costs that have to be passed on to customers - allowing Purestream to offer warehouse direct pricing without compromising quality.
The person you speak to is the owner of the business with the knowledge of the industry. We assure new customers they can ring us, if they are unsure, when they complete their first cartridge change.
From time to time we will have customers with problems due to water conditions etc. What is important is immediate response with both technical knowledge and, when needed, replacement parts under warranty sent Express Post.
We do not offer restricted and meaningless warranties. We also do not offer budget, or cheap Asian imports. We sell only premium products using USA Housings and components to ensure a hassle free supply of great tasting water. One happy customer was delighted when after 7 years, his housing had a leak, we quickly and happily replaced his unit. (Check our the testimonial at the bottom of this page ... and other testimonials from happy customers.)
* Kay has since retired.